Frequently Asked Questions
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Please see the menu on the left for answers to the most common questions. Otherwise, see below:

Do you offer International Express Shipping?

Can you print me a black and white version of a design on the site?

Do my walls need to be "prepared" before installing a MuralDirect mural?

Can I hang my mural over existing wallcoverings?

Can I reuse my mural after I pull it down?

What if I receive the wrong design?

Do you deal with retailers and wholesalers?

Do you offer incentives for repeat orders?

Are MuralDirect’s murals suitable for hospitals, restaurants and schools?

What else do you do?

Can I customize a design on the site to any size?

Do you offer installation services?


Do you offer International Express Shipping?

Yes, however we must send you a personal payment link in order for you to pay right online. Simply email us your shipping address and item number so that we can process your request. Our more popular destinations include Australia and the UK. Below are shipping costs for both these destinations.

The standard shipping cost for a full wall mural to Australia is approx. $50.00 Canadian. 8-10 weeks ground delivery(if in stock), tracking number included. You can do this directly from our site.
Or you can go by air (we would email you a personal link for payment), its approx. $85.00 Canadian, 6-10 business day delivery(if in stock), tracking number included.

The standard shipping cost for a full wall mural to the UK is approx. $50.00 Canadian. 8-10 weeks ground delivery(if in stock), tracking number included. You can do this directly from our site.
Or you can go by air (we would email you a personal link for payment), its approx. $85.00 Canadian, 6-10 business day delivery(if in stock), tracking number included.

If you need a quote on express shipping for your country not listed, send us an email.

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Can you print me a Black and White version of a design on the site?

Yes we can! Even though printing a black and white version of an existing design does involve creating a new sku and pre-press time, we are happy to offer this option to our customers at no extra charge. Simply give us a call or send us a quick email and we will send you the link to your black and white version of the mural for you to purchase.

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Do my walls need to be prepared before installing a MuralDirect mural?

Hanging your mural directly over regular paint is just fine provided your walls are clean, smooth and free of debris. Should you have new drywall, please use a quality primer and paint (paint optional) and wait 4 weeks for the paint to cure before installing your mural to protect its complete removability attributes. If you’re anxious to get your mural up on your new basement walls, understand a little water sprayed on the surface may be required to remove when you’re redecorating next but it will remove fully without harm to your wall.

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Can I hang my mural over existing wallcoverings?

Yep! While we strongly recommend removing the old wallpaper and preparing the wall first, so you can take full advantage of the science in our paper and maintain the full, clean, whole sheet removal properties (it’ll take you two minutes to pull the mural down if you do this first), you could use a vinyl-to-vinyl adhesive first to ensure the wallpaper holds properly.

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Can I reuse my mural after I pull it down?

Absolutely! Provided you pull carefully, your mural will come down clean, with no tools, no water, no mess and in full strips, just like when you installed it! You will likely need to use a wallpaper paste on the wall the second time around but you’ll save yourself having to buy another mural that way, when you’re just moving your kid to their new room ;) Unfortunately, it won’t remove the same way a third time so you’ll need just a bit of water to soak the mural and then pull it down. A small time price to pay for getting two murals for the price of one! I know it sounds like bad business but hey, we would want the same features so we do it anyway ;)

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What if I receive the wrong design?

Every unit we make is checked at numerous stages prior to shipping, however, in the rare instance you received the incorrect one, we will replace as soon as possible. We guarantee it ;)

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Do you deal with retailers and wholesalers?

We deal with everyone! From direct consumers, interior designers, retailers, wholesalers, distributors... our murals have even been showcased in several movies! Send us an email to discuss any opportunities you may have and our pricing strategies.

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Do you offer incentives for repeat orders?

We sure do! We periodically send little updates about the cool stuff we’re doing and designing, and include a promo code for all current clients. Feel free to use the code with your next purchase!

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Are MuralDirect’s murals suitable for hospitals, restaurants and schools?

Sure are! We have murals installed in all three location types and also have them in various odd places like garages, office boardrooms, washrooms, at trade shows, even on ceilings! Just prepare the walls as discussed above and let your imagination fly!

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What else do you do?

We are designers. We are printers. We have access to packaging and production facilities specifically flexible for the decorative market. However, this versatile equipment is used in direct mail, variable data marketing, co-packing, advertising, textiles... We are constantly interacting with various industries you’d never think possible! So, if we can’t help you directly, we may just know who can help you accomplish your goals. Send us an email to discuss your opportunities.

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Can you customize a design on the site to any size?

Yes we can! Essentially these are considered custom jobs and would be priced accordingly but this all depends on the size of the mural and whether or not the resolution of the design would allow for favorable results. We of course will be happy to guide you through the customizing process and try to help you avoid the custom charges as best we can in order to give you the best deal for our existing designs. Simply give us a call or email us for a quote.

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Do you offer installation services?

Yes, we do contract out installations for your convenience! Even though our murals are designed for the "do-it-yourself-er" we do offer installation services for the Greater Toronto Area only. We work closely with a select team of wallpaper installers within the GTA that have experience installing our mural paper exclusively. Generally for a standard size mural the cost is $300.00 CDN which includes tools, labour and travel time. Prices will vary depending on the size and placement of the mural. Contact us if you would like us to contract out a mural installation for your space.

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