Guarantee, Returns, Shipping
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Our Guarantee
Everything we produce at Mural Direct has been thoroughly inspected by our experienced staff. Should, for some reason, you encounter any defect, be assured we will replace your item at no cost to you.
We guarantee it! Contact Us anytime. We guarantee it!

Exchanges/Returns
Mural Direct doesn’t just make purchasing simple; exchanges or returns are equally so. Should you need to return something (you ordered the wrong one, for example), we have absolutely ZERO RESTOCKING FEES continuing with our simple, direct philosophy. You must however send us an email to get a return authorization number.

While you are responsible for the ground shipping cost back to MD (please buy carefully), there are no hidden percentage stocking fees, handling charges, etc... All we require is that your unit be shipped back in the original, sealed packaging within 30 days from purchase including your original payment receipt. We recommend you insure any item returned as we do when it ships from us. It’s that simple.

Shipping Information
ups Shipments from MD are via UPS for Canada and the U.S.A. Please expect between 2-7 postal days for UPS deliveries of IN STOCK items for North America. Out of stock items may take up to 8 weeks for delivery.
INTERNATIONAL ORDERS (not in North America) are made through standard ground via Canada Post and deliveries vary depending on destination but usually take about 10-14 weeks for delivery. Express options are available for all destinations, simply send us an email to inquire about details.

Mural Direct is not responsible for any duties or fees which may be imposed by governments outside Canada.
*Free ground shipping is for items shipped direct to Canada and USA on orders of $100.00 or more before taxes. We accept wire transfers and bank cheques for other International orders. Please make all checks payable to J.P. London Design, Incorporated. Please send us an email to inquire about details.

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